[Theodoric]

I decided today to try the VM customer services and ask yet again about the availability of caller display in my area, Bromley. I was not surprised to be told, no. What is more interesting is what followed. When I asked when it would be available, the person said he did not know. When I pressed on this he explained that VM did not tell customer service these sorts of things. When I expressed surprise at this and asked if there was anyone in VM that i could discuss the matter with I was told that he did not know of anyone. When I pressed even further (politely, I might add) he suggested contacting VM headquarters. Without any useful name to contact this, of course, was a total cop out. At this point I gave up in disgust.

Now, over the years, a couple of points have become crystal clear to me.

Firstly, from posts on this forum, it would seem that I am unlikely to ever get caller display.

Secondly, as a result over the years of speaking to ntl and VM customer services, it is quite clear that VM have a deliberate policy of not allowing their customer services staff to provide any information, beyond current availability, about caller display, which I must say shows a pretty disgraceful attitude of VM to their customers. If VM do not intend to provide customer display in any particular area why are they afraid to say so?

So, the question is, as customer services are not allowed to discuss the issue, is there any specific department in VM that I could write to and ask for an authoritative statement on whether I am ever likely, with any available timescale, to have caller display in my area and if not, why not?