[lymara]

Firstly I would like to say thanks to all the people who have responded to this post, your advice has been helpful. This situation has been ongoing for the past week and I have only just come to a resolution with them. The system was flagged on the day that the phone was mean to be sent out to notify the sales team that a credit check hadn't actually been run and the delivery should be delayed until such a check had been carried out. This was ignored by them. In fact it wasn't brought to their attention until I called up to register the phone.

Apparently I should have never received the handset. The fact that I had made me unwilling to just send the phone back and be out of pocket and still without a phone. They told me that they would try and bypass the system as the fault has been on their end. This was at the beginning of the week just gone. I received another call from them saying that they had tried to getthe contract passed but their credit management team refused to give me a contract. At this point I was again unwilling to accept their resolution of just sending the phone back so I demanded to speak to a manager, hoping to get hold of someone who could reverse this decision. Instead they made a counter offer of having me keep the handset rrp of £110, me just paying £50 and them footing the other £60. Not the resolution I was hoping for but the best I could get out of them. I had an outstanding bill on T-mobile when my phone was stolen a couple of years ago. T-mobile refused to budge and I refused to pay for a bill that I didn't create. With virgin using T-mobile's network there was no way they would give me a contract. So I think the resolution we came to was the best I could have hoped for. Incidentally for anyone who has had similar run-ins with their "credit management team" I will list their contact number 01373 855624. Available 7 days a week 9-7 mon to sat and 9-6 on sunday.