Cable Forum - View Single Post - Vote:- Is it time VM changed it's pricing

Tarantella · 05-09-2009, 13:53

The part of the website that deals with offers should be improved so that people can fully interact with all the options available including all upgrades and downgrades and complete service removals.

Any penalties accrued from changing services or leaving VM within the 12 month contract period should be displayed automatically and a contract number should be generated which serves to help both customer and VM personal should further phone or website contact be required.

People already with VM should not be over subsidizing new customers but should automatically get loyalty benefits on an automated system.

05-09-2009, 13:53	#11
Tarantella Inactive Join Date: May 2008 Posts: 286	Re: Vote:- Is it time VM changed it's pricing The part of the website that deals with offers should be improved so that people can fully interact with all the options available including all upgrades and downgrades and complete service removals. Any penalties accrued from changing services or leaving VM within the 12 month contract period should be displayed automatically and a contract number should be generated which serves to help both customer and VM personal should further phone or website contact be required. People already with VM should not be over subsidizing new customers but should automatically get loyalty benefits on an automated system.