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Originally Posted by Billy-Bob
I respectfully request that instead of getting irate with confused customers, you instead direct your bile towards Virgin Media for it's inability to design a clear, concise website that conveys it's service pricing structure.
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Actually what I was frustrated over was the fact that a 'How much do I pay' question was asked, answered in full and then asked AGAIN.
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The people who don't understand the garbled information on the VM website regarding it's pricing policy are NOT stupid and they are NOT trolls trying to get anyone's back up:
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Never said they were
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they are loyal customers of the company who genuinely want to use the services, but simply cannot make head-nor-tail of the conflicting, opaque and poorly-written tariffs listed there.
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And what I have been trying to repeately get across is that the price for XXL for everyone is the same that is on the
bundle calcuator. (excluding any introductory offer depending on existing services). It is that simple.
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To say "The price on the website is the price you pay" is utterly disingenuous when different parts of the website quote different prices for exactly the same combination of products.
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I completely understand the frustration over the selfcare and upgrade website which is why I have again said REPEATELY not to use them and to only use the
bundle calculator
I am, but if I have to repeat myself much more I will seriously consider just copy and pasting the same replies or stop answering at all