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deehand · 03-09-2009, 23:00

I have just been off the phone to Virgin enquiring about upgrading my 20Mb broadband connetion to 50Mb. My current package is built up as follows:-
Phone, TV & BB Bundle Saving £ -9.50
Line Rental £ 11.00
TV Size: L £ 11.50
Broadband Size: X L £ 37.00
X L B B Saving £ -8.00

This would indicate that my current 20Mb cost is £37-£8 = £29 (excl. the Bundle saving). This is £1 more than the new £28 per month offer for 50Mb.

However, the Virgin sales assistant insisted that I would have to pay £7 extra to change to the 50Mb speed. This effectively means that I would be paying £36 per month for 50Mb (i.e. £29 + £7).

I am puzzled by the logic behind Virgin's extra charge.

03-09-2009, 23:00	#73
deehand Inactive Join Date: Jun 2006 Posts: 4	Re: 50MB Broadband now just £18 per month I have just been off the phone to Virgin enquiring about upgrading my 20Mb broadband connetion to 50Mb. My current package is built up as follows:- Phone, TV & BB Bundle Saving £ -9.50 Line Rental £ 11.00 TV Size: L £ 11.50 Broadband Size: X L £ 37.00 X L B B Saving £ -8.00 This would indicate that my current 20Mb cost is £37-£8 = £29 (excl. the Bundle saving). This is £1 more than the new £28 per month offer for 50Mb. However, the Virgin sales assistant insisted that I would have to pay £7 extra to change to the 50Mb speed. This effectively means that I would be paying £36 per month for 50Mb (i.e. £29 + £7). I am puzzled by the logic behind Virgin's extra charge.