And if you read the small print it says:
Free installation offer: Free installation includes standard and Quickstart installation worth up to £30. This offer is available for online purchases that include cable broadband services (i.e. broadband without a phone line, broadband with a phone line or TV, or all three services) on a 12 month contract. The credit will be applied to your first month's bill. Offer available to new customers only
---------- Post added at 20:31 ---------- Previous post was at 20:27 ----------
Quote:
Originally Posted by Mr Smooth
What I dont understand is If I want to 'Upgrade' one service and 'downgrade' another whilst keeping within a bundle structure, I apparently 'lose' £20 discount and still end being asked for £9.50 more than what it should according to the online bundle builder.
Its *******s.
|
And I told you earlier if you do want to do that speak to Sales or Customer Relations.
Customer Service cannot do that. They have to work within the rules they are given - which say that if you downgrade services below the services needed for your discount you lose the discount