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Mr Smooth · 03-09-2009, 21:06

Virgin dont make it easy. The way it appears on the bill, and the way you can check the online price just makes it even more confusing. It SHOULDNT be a difficult concept, but thats the way Virginmedia have made it.

I can understand that if you want a service individually, you should pay a certain price.
I can understand if you have a bundle or more than one service, you pay for the bundle price.
I can understand that if you are a new customer, you should be entitled to a discount on installation or the price for a number of months.

What I dont understand is how I can see the prices online on the bundle builder, and they are different to what existing customers should get?

What I dont understand is that they say I get a 'loyalty discount' when in fact I just get the price that is advertised for the bundle I get currently.

What I dont understand is If I want to 'Upgrade' one service and 'downgrade' another whilst keeping within a bundle structure, I apparently 'lose' £20 discount and still end being asked for £9.50 more than what it should according to the online bundle builder.

Its *******s.

03-09-2009, 21:06	#66
Mr Smooth Inactive Join Date: Apr 2007 Posts: 32	Re: 50MB Broadband now just £18 per month Virgin dont make it easy. The way it appears on the bill, and the way you can check the online price just makes it even more confusing. It SHOULDNT be a difficult concept, but thats the way Virginmedia have made it. I can understand that if you want a service individually, you should pay a certain price. I can understand if you have a bundle or more than one service, you pay for the bundle price. I can understand that if you are a new customer, you should be entitled to a discount on installation or the price for a number of months. What I dont understand is how I can see the prices online on the bundle builder, and they are different to what existing customers should get? What I dont understand is that they say I get a 'loyalty discount' when in fact I just get the price that is advertised for the bundle I get currently. What I dont understand is If I want to 'Upgrade' one service and 'downgrade' another whilst keeping within a bundle structure, I apparently 'lose' £20 discount and still end being asked for £9.50 more than what it should according to the online bundle builder. Its *******s.