Quote:
Originally Posted by Mr Smooth
That to me makes sense, but why couldnt they have told me that? I dont mind paying a bit more for the XXL broadband, but the such big difference with no explanation was starange. It was sales I spoke to (i think) so I will have to speak to retentions (is that the same as customer relations?).
I think Virgin seriously need to rethink their pricing strategies. Giving a new customer a discount for three months or even six to me is fair, but having no real comparative prices is a real pain for the same services.
The loyalty discount doesnt actually look like a loyalty discount at all, not even a discount, its the price you save by getting a bundle. A bit naughty if you ask me.
If they say you can buy 'three for £30' and then on your bill it says £51 less 'loyalty discount' of £21, that to me shouldn't even be on your bill. It should just be the £30.
If the price for a bundle that I want is £49 online, then thats what I should be charged. Any 'new deal' discounts should be on top of that.
Am I right?
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You are right.
After adding up the numbers, going on the Virgin site and building my own bundle as a new customer (just upgrading my BB) XXLBB, XLTV, PHONE M, PAPER BILL it comes to £61.75
This is Extactly the same figure i was quoted over the phone by the lovely Indian Lady. Which means all my loyality savings and BBXL for the price of BBL have gone out the window.
After hearing about the prices cuts in effect from today it just seems a bit crazy that I've still got to pay an extra £11 a month to have 50MB BB!!
Loyality doesn't pay off now with Virgin it seems.........
