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Mr Smooth · 01-09-2009, 18:20

That to me makes sense, but why couldnt they have told me that? I dont mind paying a bit more for the XXL broadband, but the such big difference with no explanation was starange. It was sales I spoke to (i think) so I will have to speak to retentions (is that the same as customer relations?).

I think Virgin seriously need to rethink their pricing strategies. Giving a new customer a discount for three months or even six to me is fair, but having no real comparative prices is a real pain for the same services.

The loyalty discount doesnt actually look like a loyalty discount at all, not even a discount, its the price you save by getting a bundle. A bit naughty if you ask me.

If they say you can buy 'three for £30' and then on your bill it says £51 less 'loyalty discount' of £21, that to me shouldn't even be on your bill. It should just be the £30.

If the price for a bundle that I want is £49 online, then thats what I should be charged. Any 'new deal' discounts should be on top of that.

Am I right?

01-09-2009, 18:20	#15
Mr Smooth Inactive Join Date: Apr 2007 Posts: 32	Re: 50MB Broadband now just £18 per month That to me makes sense, but why couldnt they have told me that? I dont mind paying a bit more for the XXL broadband, but the such big difference with no explanation was starange. It was sales I spoke to (i think) so I will have to speak to retentions (is that the same as customer relations?). I think Virgin seriously need to rethink their pricing strategies. Giving a new customer a discount for three months or even six to me is fair, but having no real comparative prices is a real pain for the same services. The loyalty discount doesnt actually look like a loyalty discount at all, not even a discount, its the price you save by getting a bundle. A bit naughty if you ask me. If they say you can buy 'three for £30' and then on your bill it says £51 less 'loyalty discount' of £21, that to me shouldn't even be on your bill. It should just be the £30. If the price for a bundle that I want is £49 online, then thats what I should be charged. Any 'new deal' discounts should be on top of that. Am I right?