[Jon T]

@ Onclejean

My "position" is that of an IT Technician with just under 10 years experience in everything from domestic computing to working at a multi-site large local authority and it's partner housing association.

Half of the internet uses outlook, source please. A big part of business use may be centred around Microsoft Outlook/Exchange, but there's a good percentage of businesses that are also based on other email/group ware applications such an Lotus Notes/Domino.

However, we aren't talking about businesses........in a residential environment most people use Outlook, err I think not, Outlook Express maybe, but not full Outlook.

Regarding my router "argument/angle", sorry, same thing. Your argument was that Outlook was such an important program to support, that virgin should support it. Well, in this day and age of every home having a multitude of devices that are capable of accessing the internet, don't you think Virgin should support all popular router types, they are of immense importance, you could argue that they are immeasurably more important that an email client, as without them you haven't got a connection to the device to receive or send email.

Also, i have to ask myself, has this thread run it's course, the forum is not owned/run/hosted by Virgin Media, they aren't going to alter their support offerings for one(maybe a couple) of people posting on an independent forum. We seem to just be going round in circles.