Quote:
Originally Posted by Onclejean
I suggest that it is the existence of Virgin’s unusually complex access to email mail settings that makes Virgin Help’s refuse to go beyond advice on setting up Outlook Express. In particular Virgin Media email is not simple to configure for inexperienced users of Outlook because the latter offers several email protocols, not just Pop3.
I expect that as time goes on Virgin will sort this out and refrain from foolish comments like not supporting Outlook because it is third party software
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As I have said earlier Virgin do not support products that are not bundled with the operating systems regardless of how much you and others think they should be as this would entail extra training and relevant software to be installed on our systems which in turn would increase the cost of the service which by default makes it a non starter.
If you have to downloaded it, bought it, got it free with a magazine and want to install it on your system then Virgin will not support that product as it is a
"THIRD PARTY PRODUCT" no ifs or buts.
You want to access Virgin email easily then use webmail, if you want to use an unsupported email client then find out how to use it and do not sulk when you call in and we say sorry its unsupported but we can help you install Outlook Express or Windows Mail.