Quote:
Originally Posted by locutus1974
Please warn anyone that you know who books hotels and apartments via the internet.
After reading on tripadvisor about the problems people are having with roomsnet.com i decided to check that my hotel booking was ok, having used them many times in the past thought all should be fine. The hotel has just replied to my email and told me that the booking was cancelled yesterday 28th august so now i have no hotel booked. I have contacted my credit card company and have been told that i can claim the money back (and i flamin well am) if i hadn't checked with my hotel we would have turned up with nowhere to stop. (all i can say is i wish i had looked at trip advisor earlier) So be warned if you have anything booked with roomsnet contact your hotel or apartment and check with them if your booking is confirmed and paid for with them (rather than just assuming they will accept the voucher you have from roomsnet) before you try and check with roomsnet.com as they are not answering phones and you get no reply from emails or online adviser on the website
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Whilst I understand your situation. "Slating" a company on a forum, is a pet hate of mine - have you spoke to this roomsnet.com - have you even asked them whats happened / whats going on. That fault may not be with roomsnet.com it may be with the hotel and or their systems.. I would check before doing a chargeback, granted you have your reasons, but in this case it's always best to communicate first with the company.