Quote:
Originally Posted by Onclejean
I think you must have come to Virgin via NTL because the ci-devant Blueyonder customers get no help on Outlook and as you say are referred to an out of date on Outlook Express.
My original post on this thread was just to try and help a newcomer who could not get Outlook to work with his Virgin connection!
I do feel that in the recent past Virgin pretty well lost interest in their Internet customers and provided very poor technical support.
Indeed,  after the merger I could not use Virgin email for about two months while some technical problems were being resolved and then I could not use Outlook (not matter critical as I also have a slower MSN premium connection on Sky)
Now that there is more interest in TV-online Virgin may pay more attatention to their broadband customers cf this note use page wrap before clicking
http://www.ispreview.co.uk/story/200...il-outage.html
Kind Regards  |
Actually, I terminated my Virgin broadband over two years ago. However, I never had an NTL email account. I had a Cable and Wireless one, and it was one that NTL (for reasons best known to themselves) terminated when they bought the cable business from C&W.
I had that account running via Outlook (actually 98) with no problem. However, I will say that I never asked for support.
The support page I was referring to actually covers Outlook 2000, and not Outlook Express:
http://www.virginmedia.com/help/emai...ther-o2000.php