I think you must have come to Virgin via NTL because the ci-devant Blueyonder customers get no help on Outlook and as you say are referred to an out of date on Outlook Express.
My original post on this thread was just to try and help a newcomer who could not get Outlook to work with his Virgin connection!
I do feel that in the recent past Virgin pretty well lost interest in their Internet customers and provided very poor technical support.
Indeed,
after the merger I could not use Virgin email for about two months while some technical problems were being resolved and then I could not use Outlook (not matter critical as I also have a slower MSN premium connection on Sky)
Now that there is more interest in TV-online Virgin may pay more attatention to their broadband customers cf this note use page wrap before clicking
http://www.ispreview.co.uk/story/200...il-outage.html
Kind Regards
