[charlie456300]

i have a problem with a skyplus remote it is new and new batterys i cant get it to work with the skyplus box there is a red light on the remote controller but no light on the box appears if i take it to my other sky box it works the skyplus etc ok yet it is new and has not been programmed to any of my other sky boxes ok sky sent signal to the box and said that they have checked out all the functions from there end to the box and it works fine however the remote still wont work with the sky plus box so i cant use the remote at all please help me