[MartinW]

Hi, A friend of mine has had broad band for 2 years, and 2 weeks ago it stops working. I go round to there place to have alook, and I can see the IP of the WAN etc...so its there end. Now she has spent 10 hours over the last 2 weeks trying to get them to sort it. They keep passing her arround, say she is not registerd as Broad band and is a dial up customer.... you must ring customer services etc.... which she does, she gets passed on etc, they say no manager to talk to etc.So now she is giving up and wants me to sort for her to go to BT. The only thing is she will have the expense of a new broadband router, needs a line to the upstairs room etc. as a last ditch attemp, can anyone give me a way to contact NTL to get someone who will sort this out QUICKLY ...come on there must be a name and a number somewhere.....otherwise BT here she comes TIA