Quote:
Originally Posted by AntiSilence
That's insane. Your first bill making you over your credit limit already... Surely the installation fee should not be added against a credit limit? How many new customers will be phoning up annoyed that they're over a credit limit they know nothing about, or even why?
|
1) All customers should be told about the Credit Limit
2) If Customers has a Credit Limit the sales agent is supposed to take an upfront payment that is enough to cover the install fee.
3) The customers should then be encouraged to make payments towards the first bill to stop the services going off