Quote:
Originally Posted by BenMcr
Thats different though. Multiple discounts for an appropriate deal are fine.
However what the OP had was a recurring manual credit - which can only be applied for a maximum of 12 months on the current system. Older systems were not so robust when it came to correctly discounting services
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Fair enough. I'm not sure how these things ever came about, I guess it was some of the legacy systems.
In my days as a Manchester Retention agent, using ICMS, we did have various retention discounts available but most were fixed periods...three, six or 12 months, they then dropped off automatically. They were generally aimed at making the customer stay the length of the discount...it wasn't technically a new minimum term, we just used to say that if they left before the discount finished, the amounts already applied would be taken away and added back to the final bill. Don't think this was ever policed, and the system would not do it automatically, it would have be done manually.