Quote:
Originally Posted by pooper
Ages back, I was promised a 'permanent' reduction on my 20Mb BB costs, because of billing screw-ups (basically they continued to bill me despite the fact that i had clearly notified them that i was in the process of moving home and wouldn't have a fixed address for around 6 months).
Anyway, about a year ago, my bill went back to the 'normal' price, so i wrote and complained - and the price was put back to the agreed 'discounted' price.
Now the same thing has happened again, except this time, I got the reply "sorry this was only a 12 month 'goodwill gesture'" Which is rubbish because i've been getting this discount for about 3 years now.
Do I have a leg to stand on, if i kick up a fuss?
It's really annoyed me 
TIA! |
You'll find that a permanent reduction is not going to happen - trust me when I say this, if your costing money to be kept on as a customer, they will dump the discount and take the flak.
You have my sympathy if you've had a lot of poor service, but lifetime discounts are not going to happen, despite what the former company may have told you. Sorry.