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devilincarnate · 24-08-2009, 18:34

What you may need to do is to contact them again as when i worked for o2 they were only able to add the discount for either 6 or 12 months at a time . So you will need to contact them and aske them to check fully over the notes again so they will be able to see what has transpired and if they say to you that they are not able to see when this was offered they will be able to contact the archives dept and they will be able to pull all the files that they hold on you . You could also pay them £10 and request all the data that they hold on you and all the calls that you have made to them .

24-08-2009, 18:34	#2
devilincarnate cf.mega poster Join Date: Jun 2009 Location: Hell Age: 50 Posts: 5,956	Re: Discount randomly stopped What you may need to do is to contact them again as when i worked for o2 they were only able to add the discount for either 6 or 12 months at a time . So you will need to contact them and aske them to check fully over the notes again so they will be able to see what has transpired and if they say to you that they are not able to see when this was offered they will be able to contact the archives dept and they will be able to pull all the files that they hold on you . You could also pay them £10 and request all the data that they hold on you and all the calls that you have made to them .