[Janet]

Any help will be much appreciated.

I have been with NTL/Virgin for several years. For that last couple I have had a silver Samsung set top box connected to my computer with an ethernet cable which in turn was connected to my Buffalo Airstation Turbo G router....and all was well with the world, wireless access on laptops around the house.

On Friday I had an upgrade to a shiny new black V+HD box, however I was told that I now needed a modem as you cannot connect direct to this box. The VM man kindly also fitted the modem and we checked my internet connection...which would not work!

VM man said it was probably my router causing the problem and as I was his last job on Friday pm I could see he was anxious to get going. I disconnected my router and plugged my ethernet cable directly into my computer and internet access was restored....well to one pc anyway!

I have spent all day trying to work out how to get my router to work again. I am guessing it has something to do with the fact my ip address has changed with the install of the new modem.

I have tried every combination of rebooting all items concerned. The best I can get with the router connected is being able to access the Airstation configuration page by typing the router's ip address into the url field.

I have downloaded the complete router user manual and followed the instructions to the best of my ability....but still no connection.

Any suggestions as to where I might be going wrong?

Many Thanks Janet