Quote:
Originally Posted by hansi
Some posts back I mentioned that VM had sent me a new modem to enable me to receive 10mb but even after spending two hours on the phone with a technician, he was still unable to get it to connect, so I have to use my original modem and can only get up to 6mb if I'm lucky. Is there a VM techie on here that I could pm with my account details and ask for an engineer to come out and sort it out for me please?
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An engineer will not come out to help you connect the new modem up.
You will need to call Tech Support possibly on Monday after 0800 to get a UK based agent ( unless you get a Scottish agent between now and 10pm ) to try and find out what the issue actually is with the modem.
No one should be taking 2 hours trying to connect a new modem with no resolution, it should have been escalated to another department such as IT.