The email address is normally for the companies NPS where customers can give feedback and rate the company, however any agent can see what agent has been in your account and leave feedback which goes to there manager.
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Quote:
Originally Posted by BenMcr
Any agent that lies to a customer needs to be reported.
I work in VM Customer Services and if I say I will give a customer a loss of service credit that is exactly what I do
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Not all agents have the same attitude as you though Ben.