Quote:
Originally Posted by Sir John Luke
According to the staffers on the Newsgroups, the forum is intended to be for 'self help', the newsgroups are still the 'official' VM support route.
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Quote:
Originally Posted by Mick
VM have told me several times at these meetings that they could never have official staff posting because of the legal ramifications if any staff member was to post something the company didn't agree with nor support.
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That's the thing, they're not looking at using it for official support..but instead as posted a few times in this thread "SELF HELP SUPPORT" the newsgroups or call centres are the only officially VM staffed support contacts.
So in simple terms it's taken them over 5 years to realise that they need to help of a community... pity they threw away thier established forum and now have to fight to build up thier own community...
Thier lose, our gain
