Look at this BS reply I got.
With VM for 9 years.
Thanks for your quick response! I can see you've been with us for quite some time and we appreciate your loyalty
I've checked this out and unfortunately the netbook isn't available to you at the moment. As it's a 24 month contract then there's certain conditions that have been placed with this order and one of them is that you have to have a direct debit set up for a minimum of 12 months. I can see you have a really good payment history and this does stand out, however as it's such a long contract then the payment conditions were added the offer. I would recommend setting up a direct debit anyway as you can save yourself the hassle of paying through other methods and you would receive a £5 per month reduction on your bill.
I'm really sorry that we can't offer you the netbook at the moment. I've checked your account to see if we can offer anything else and the good news is that your on the cheapest package for your services.
Thanks for getting in touch with us!
Take Care!
Sam
Twitter Team