Quote:
Originally Posted by Turkey Machine
There's a reason BT offer BT Basic. They are supposed to provide a landline telephone service to every available property and every person who wants one. Whether the occupant takes that up and uses it is their choice. If the owner can't pay Virgin Media for their phone bill, she should strongly consider BT Basic for this, as it's unlikely BT would disconnect for non-payment if it was to be used in emergency situations. BT are after all the national tekecoms provider. 
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Yes BT may have to provide the phone for anyone that asks - but they are still allowed to restrict it if people don't pay for it