Quote:
Originally Posted by BenMcr
When it comes to non-payment yes.
Virgin have to treat all customers that don't pay the same - so the phone restrictions for all customers are the same. This means they can phone Virgin and 999. That's it.
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Ok lets take that as the default position, and I agree VM are business and need to take a firm line with customers regarding non-payment.
By way of comparison does anyone know how other utility suppliers operate under similar circumstances when it comes to special needs customers? I think these could be defined by specific medical criteria to avoid the freeloaders simply trying it on?