Quote:
Originally Posted by hedgie
I don't know the circumstances of the OP and don't want to comment on why the account is in arrears but is it so difficult to keep a line open for emergency calls, even if it is to a designated contact number rather than 999.
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When it comes to non-payment yes.
Virgin have to treat all customers that don't pay the same - so the phone restrictions for all customers are the same. This means they can phone Virgin and 999. That's it.
Otherwise you would have ever single customer going 'oh can you just leave this number on cos I really really need it'
If it is a fault then Virgin do prioritise phone fault fixing for those that need it - and will usually get phone issues fixed within 4 hours of it being reported.
But restrictions due to non-payment ARE avoidable for everyone