Quote:
Originally Posted by deathtrap3000
A landline isnt 100% reliable. I would get a cheap pay and go mobile as a backup - even use it as your main emergency link as you dont even need credit to phone emergency numbers.
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I have serious problems getting my mum ( A VM Customer as it happens) to keep her mobile switched on and charged. Despite encouragement from the family she doggedly seems to think she will wear it out somehow by leaving it on, we are slowly making progress;
buying a second charger helped so that she could have one in the bedroom and one in the kitchen. If you are going to have a mobile as a backup you must ensure that it is available when needed.
When considering things like emergency lines we must not loose sight of the fact that many users, especially older users who are more likely to have issues with eyesight, use of small keyboards and limited contrast small LCD screens, my mum included, are intimidated by technology and don't engage with mobiles with the quite the same vigour as younger generations. We don't know the circumstances when the emergency function is needed, for this user a mobile might simply be too difficult to use due to the small size and fine motor skills needed.
I don't know the circumstances of the OP and don't want to comment on why the account is in arrears but is it so difficult to keep a line open for emergency calls, even if it is to a designated contact number rather than 999.