Quote:
Originally Posted by Kymmy
Question for one of the techies, when a BT phone is in this situation you can still dail 999, is this the case with VM phones? If so then the emergency connection is still there and the only problem here the late payment as VM or BT are not responsible for lifeline equipment. Surely as well with lifeline paying the bill should be an absolute priority...
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Yes 999 can always be dialled from a VM line during a temporary restriction.
If however the bill remained unpaid and a full disconnection took place (usually at least a month or two later) then obviously that would no longer be the case
---------- Post added at 10:18 ---------- Previous post was at 10:13 ----------
Quote:
Originally Posted by Maggy J
Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and WE are usually big enough to rise above it.
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I did say the end of my
first post
Quote:
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Also Virgin can extend a restriction if it is the first time a payment is late - but even then only by a maximum of 7 days. Again they will only do this if there are no late payments ever showing on the account (and/or any previous restrictions for late payment)
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which to be honest is the only help anyone working for Virgin CAN give. That is the only option, and if Virgin have already said no to that then there IS nothing else.
The restrictions are all completely automatic, and the payment extentions will only be granted if the account meets the criteria.
---------- Post added at 10:22 ---------- Previous post was at 10:18 ----------
Also, and I am sorry to go on about this, but a payment 8 days late -as the OP says it is - would not be late enough to restrict the services!