Quote:
Originally Posted by rajeffery
Dear Ben,
Thankyou for your input , and i understand what you are saying completely, but my circumstances mean i Cannot communicate when i am ill , i cannot swllow or talk, I do not think that lying on a floor because i cannot get up on my own and Virgin Media cutting my life line off really helps me . If i died it would be a different matter . I am unable to use the phone myself and rely on that life line . I have to use it 3 to 8 times a month . i appreciate your comment but my life is worth slightly more than a slight delay in payment which has never happened before , to boost virgins profits . I do not normally complain but htis has caused the most upset and distress to me today as i was teated like an undesired object by asking them for help not hinderance
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Hi everyone.I think the point is this lady is so disabled by her condition at times that she is unable to deal with the contingencies of life..It might also be nice if we also wonder how she was spoken to by which operative of VM that makes her feel this way?After all despite most of my good experiences of dealing with CS I've been spoken to quite rudely by a couple of them.
Yes she was rude to Ben but it might just be that she is just finding more of the behaviour she has experienced from VM CS in some of the remarks made here.Especially as I've noted a complete absence of the smileys we usually employ to cover the lack of body signals..
Agreed the VM staff who give their time here are of a very high calibre BUT not every VM employee is.
Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and
WE are usually big enough to rise above it.