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oliver1948uk · 19-08-2009, 08:32

As Arthur said a few posts back, you can negotiate prices with VM. As a long standing customer, I have often felt hard done by when I have seen offers for new customers. However, a calm, polite but persistant phone call has often led to me being put on a better deal than I thought possible, though you sometimes have to ring several times to get a sympathetic person on the other end. (That is the worse part about it.)

Perhaps my records reveal I have always paid on time and only ring in with reasonable cause. (Could an employee confirm whether such information is kept?)

I am making full use of the Virgin Mobile perks for customers for many members of my family, including a 5 pound dongle which I did not think I would be entitled to.

I find Virgin Media and Virgin Mobile far easier to deal with than firms such as Orange and O2 who will not even listen to me, even when the case is reasonable (in my opinion!)

19-08-2009, 08:32	#30
oliver1948uk Inactive Join Date: Feb 2007 Location: Mansfield Woodhouse NG19 Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone Posts: 541	Re: loyalty bonus As Arthur said a few posts back, you can negotiate prices with VM. As a long standing customer, I have often felt hard done by when I have seen offers for new customers. However, a calm, polite but persistant phone call has often led to me being put on a better deal than I thought possible, though you sometimes have to ring several times to get a sympathetic person on the other end. (That is the worse part about it.) Perhaps my records reveal I have always paid on time and only ring in with reasonable cause. (Could an employee confirm whether such information is kept?) I am making full use of the Virgin Mobile perks for customers for many members of my family, including a 5 pound dongle which I did not think I would be entitled to. I find Virgin Media and Virgin Mobile far easier to deal with than firms such as Orange and O2 who will not even listen to me, even when the case is reasonable (in my opinion!)