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BenMcr · 18-08-2009, 23:40

Although I can appreciate your situation, at the same time Virgin do not restrict services for late payment until around 5/6 weeks after a bill has been generated and certainly not before the next bill has been sent out which in itself is 4/5 weeks later

So for Virgin to be looking to restrict your services on the 24th of August, I would guess you are actually are talking about a bill that was generated mid-July and that should have been paid by the first/second week of August.

For them to wait a further 10-14 days or so before restricting the services seems reasonable to me

Also Virgin can extend a restriction if it is the first time a payment is late - but even then only by a maximum of 7 days. Again they will only do this if there are no late payments ever showing on the account (and/or any previous restrictions for late payment)

18-08-2009, 23:40	#2
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: restriction Although I can appreciate your situation, at the same time Virgin do not restrict services for late payment until around 5/6 weeks after a bill has been generated and certainly not before the next bill has been sent out which in itself is 4/5 weeks later So for Virgin to be looking to restrict your services on the 24th of August, I would guess you are actually are talking about a bill that was generated mid-July and that should have been paid by the first/second week of August. For them to wait a further 10-14 days or so before restricting the services seems reasonable to me Also Virgin can extend a restriction if it is the first time a payment is late - but even then only by a maximum of 7 days. Again they will only do this if there are no late payments ever showing on the account (and/or any previous restrictions for late payment)