Quote:
Originally Posted by XedED
http://www.virginmediapeople.com/nps/call.html puts a face on the support team, but I did have a v long conversation with someone last night who did not resolve the situation.
---------- Post added at 22:36 ---------- Previous post was at 22:11 ----------
Added myself to the list of annoyed people. WOW what a long list of irrate people. This is the most inefficient way of fixing a problem. I'd like to charge my time to VM for the hours I have wasted in the last 2 weeks trying everything I could think of to correct the problem at my end, but there isn't even an awareness of the problem when you ring 150 in in the UK evening time for assistance. The attitude from the helpdesk I got was "it must be your fault". Furthermore VM's website is a disaster to find anything on.
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Well done for taking fast action, 2nd line will see your post in the morning and raise it to IT and in up to 5 working days your webspace should be up and running.