http://www.virginmediapeople.com/nps/call.html puts a face on the support team, but I did have a v long conversation with someone last night who did not resolve the situation.
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Added myself to the list of annoyed people. WOW what a long list of irrate people. This is the most inefficient way of fixing a problem. I'd like to charge my time to VM for the hours I have wasted in the last 2 weeks trying everything I could think of to correct the problem at my end, but there isn't even an awareness of the problem when you ring 150 in in the UK evening time for assistance. The attitude from the helpdesk I got was "it must be your fault". Furthermore VM's website is a disaster to find anything on.