Quote:
Originally Posted by BenMcr
To be honest I would rather Virgin get everyone onto the same price for the services they already do before they start thinking about Loyalty bonuses - but then that's just my view
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Defintely, there is far too much disparity between what people are paying. For instance my household, my parent's household and my partner's mum's household all pay different amounts for the same services. We get a retentions discount, which i didnt ask for and only got when i enquired why girlfriend's mum was getting more for the same money. My parent's then did the same but they have since lost the discounts.
I do not think loyalty discounts are the be all and end all as long as the quality of service is high including both customer services and BB/TV/telephone combos. IMHO I still believe that the out sourcing of customer services to India should stop (This after another 20 min ordeal of CS telling me an email address my Mum had been using for 10 years didnt e
xist, when we wanted the password resetting as my mum had forgotten it and somehow VM have deleted the master email address so we couldnt check the password through My virgin Media)