[Mick Fisher]

I too had an issue with my BT landline. I can only say the issue was fixed within 24 hours and the service I recieved was absolutely first rate in every respect.

I must admit to being most pleasantly surprised.

Of course a few years ago this would have been the expected norm. It is only relatively recently that we started to recieve and now expect such, generally, hopelessly inadequate customer services.