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Old 16-08-2009, 16:48   #4
BenMcr
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Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Advice on cancelling Virgin Media, amongst other issues

Quote:
Originally Posted by Turkey Machine View Post
No collection was arranged, nothing about collection of equipment was mentioned to me last time I rang them. The ball is back in VM's court.
Sorry it's still in yours

http://allyours.virginmedia.com/html...ble/terms.html

Section E2

You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
  1. Follow the manufacturer's instructions and any other instructions we have given you;
  2. Keep the equipment under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you).
Section E4

If we or you end these agreements, or you decide to disconnect from some of our services, you must return our equipment to us (or let us collect it from you if we choose to do this). You must return equipment or make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost of the equipment. If we hold any money we may use that money towards the cost of the equipment
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