Thread: Virgin launch Customer Forum
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Old 16-08-2009, 09:59   #155
Sir John Luke
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Re: Virgin launch Customer Forum
Quote:
Originally Posted by spiderplant View Post
Billing issues can't be handled through a forum because they need to verify they are dealing with the account holder.

There's no reason for VM not to provide technical support though, exactly as happens with the newsgroups.
According to the staffers on the Newsgroups, the forum is intended to be for 'self help', the newsgroups are still the 'official' VM support route.
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