Quote:
Originally Posted by jamiefrost
Does this then hold true for all areas for example should virgin have left customers on 512kb internet connections until they they ask for a free upgrade. Personally I'd rather get the free upgrade without having to ask for it.
Most users getting an email about search options in a DNS query response wouldn't have a clue about what Virgin were talking about.
For the majority of users couldn't care less, for those who do notice either they aren't bother or they opt out.
JJ
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Virgin are relatively new and back in the days of 512 it was, for me, Cabletel. I have had free upgrades in the past which were at nil cost for a considerable period of time. By the principle that they are now applying they could offer me a free upgrade to 50Meg providing I am prepared to pay the price differential. To me the definition of free is nil cost both to change and for the subsequent cost after the change .
Your opinion of the majority of users has been echoed by disparaging remarks made by VM's CEO. It is that view and the apparent truth in fact that allows exploitation.
A relatively small number of people saw the threat that Phorm had and through protracted and concerted effort frustrated attempts of implementation. This almost certainly doesn't warrant that much attention but shows that VM are still willing to scrape some money out of exploitation which is beyond their remit as a supplier of a service.