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Pontiac · 13-08-2009, 15:54

Why is that then? It says it's £35 + £11 phoneline now, so there should be £7 difference in sept.

EDIT: woops, I see you're quicker than I can post

---------- Post added at 16:54 ---------- Previous post was at 16:48 ----------

Okay so I'm on an old XL Plus deal that charged me £30 installation with no charge for the V+ install. £67pm (includes 1 x V+ and 1 x standard v box). That was about 18 months ago. So I call to "upgrade" today and ask about matching the websites price for the bundle which should be £68 plus £5 for extra box and free installation, just the £20 install fee. But I'm told £50 for installation (I assume this is £30 install and £20 activiation) and the cheapest way to add the service was to add the £10 to the XL plus price making it £77 (£75 in sept) as changing me over to another deal would cost more as I never paid for the V+ install:? Something about it being £75 that I got for free and if I changed to another deal I'd have to pay that so it'd work out more?? So basically, he was saying they could take that into account and kind of retro-charge me? I didn't want to continue the conversation at that point I had to get my head round it! Does it sound right?

13-08-2009, 15:54	#7
Pontiac Inactive Join Date: Jul 2008 Posts: 47	Re: Current Prices Why is that then? It says it's £35 + £11 phoneline now, so there should be £7 difference in sept. EDIT: woops, I see you're quicker than I can post ---------- Post added at 16:54 ---------- Previous post was at 16:48 ---------- Okay so I'm on an old XL Plus deal that charged me £30 installation with no charge for the V+ install. £67pm (includes 1 x V+ and 1 x standard v box). That was about 18 months ago. So I call to "upgrade" today and ask about matching the websites price for the bundle which should be £68 plus £5 for extra box and free installation, just the £20 install fee. But I'm told £50 for installation (I assume this is £30 install and £20 activiation) and the cheapest way to add the service was to add the £10 to the XL plus price making it £77 (£75 in sept) as changing me over to another deal would cost more as I never paid for the V+ install:? Something about it being £75 that I got for free and if I changed to another deal I'd have to pay that so it'd work out more?? So basically, he was saying they could take that into account and kind of retro-charge me? I didn't want to continue the conversation at that point I had to get my head round it! Does it sound right?