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Old 13-08-2009, 10:45   #103
Russ
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Re: Virgin launch Customer Forum

You can't compare the 2 sites. Within reason we allow bitching and complaining of VM to stand. Is a corporate site going to do that? Vodafone have their own e-forum but if you post anything derogatory about them the post gets deleted and you're lucky to survive with a warning. I'm not saying VM will be as harsh as that but it's still their own site.

VM's forum will have an overall purpose and that's to promote VM. That's the direction they'll be going in. We have a purpose - to help others regarding cable services, with other sub-forums along the way. As we're not corporate we have a community aimed at life in general, perhaps with a slant towards the technical. We have no problem with people posting about the colour of their socks or what they ate last night.

VM have a totally different purpose for their community. I'm not slagging it off, I'm sure it will service their and the customer's needs. But to compare it with CF? Impossible IMO.
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