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Old 13-08-2009, 10:20   #99
joglynne
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Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
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Re: Virgin launch Customer Forum

Quote:
Originally Posted by zing View Post
how much different to here do you think that is?

It does say on there in the guidelines to be wary some support can be just wrong.
I get your point Zing, the difference here being the size of the forum. Over there with so few members able to give good advise there is, at the moment, no real opportunity to discuss or consider different approaches as we do here.

We also have a fair amount of confidence in the advise put forward by members who have proved over time to be worth their weight in gold. Over there VM customers are signing up for a solution to their problems and not having any idea of the quality of the advise they are being given especially when it appears to contradict the official line they have been given over the phone or on a home visit.

The more I think about it the more problem I have in understanding exactly how any real help regarding VM services and equipment is going to be given, and how, without any form of "basement" area a decent size active core membership can be maintained when most members will probably just stay long enough to solve their own problem then move off.
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"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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