Originally Posted by joglynne

I'm not bailing out yet but it's only sheer will power that is keeping me there. I suppose I am spoilt by the fact that most of the forums I visit either use vBulletin or something very similar in feel and they have so many more aids to help make reading and posting a more user friendly experience.

I just can't see how it's going to work without VM staff being able to take a more proactive role in problem solving. Customers are going to be given good advise on VMs own forum then when they try to phone VM to have the advice acted upon will have to take pot luck on the quality of help they receive. The backlash of customers being told one thing on that forum only to be given the run around by certain CS/faults teams will soon have those trying to help walking away.