[joglynne]

This new forum is for VM customers and you access it by going to the main VM site. Customers will use it when they are having problems with their services or equipment.

We have had many instances on CF where our members have either been given the wrong information, been fobbed off or just dealt with in ways that were not productive in solving their problem when they have been dealing with VM through official channels. In many of these cases VM staff here have given advise which resulted in the customer one way or another getting sorted.....what happens when that occurs over there. If there are no paid VM staff over there with the authority to get things sorted then the VM staff who give help for free in their own time will have their hands tied as I assume it will be more than there jobs worth to openly criticise the quality of advise or work being given out on the phone lines or by the engineers.

Sorry for the rambling post but some things about the current set up of the new forum make me uncomfortable.