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irishguymcr · 11-08-2009, 12:31

I called this morning and spoke to Retentions and got another agent who spoke to faults who advised him this is not a fault and the order has not been processed, I tried to explain that this has been the ongoing problem but he has decided to take charge and to put through the order again, I told him that I have no confidence that this will resolve my issue but he was adamant that this would fix it so I agreed to give one last chance.

This is now getting beyond a joke 10 days and no telephone service and I need my landline now as I need to call some 0800 numbers and there are no payphones near where I live and it costs a lot of money on my mobile so I can't use that. All I seem to get is the same thing everytime I call so have decided that if not resolved I'm going to email the CEO office.

Does anyone on cableforum have the email address for the CEO department?

11-08-2009, 12:31	#3
irishguymcr Inactive Join Date: Mar 2009 Location: Manchester Services: Samsung V+ M+ TV/M Phone/ XXL Broadband SKY HD for tv Posts: 111	Re: Virgin landline dead after number change I called this morning and spoke to Retentions and got another agent who spoke to faults who advised him this is not a fault and the order has not been processed, I tried to explain that this has been the ongoing problem but he has decided to take charge and to put through the order again, I told him that I have no confidence that this will resolve my issue but he was adamant that this would fix it so I agreed to give one last chance. This is now getting beyond a joke 10 days and no telephone service and I need my landline now as I need to call some 0800 numbers and there are no payphones near where I live and it costs a lot of money on my mobile so I can't use that. All I seem to get is the same thing everytime I call so have decided that if not resolved I'm going to email the CEO office. Does anyone on cableforum have the email address for the CEO department?