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Haighy · 09-08-2009, 01:49

I was told the list is a list of people who have good records with VM.
After they told me I couldn't have a netbook because I wasn't on it.
After they charged me 50 quid for a Netbook and didn't send me one.
A nice man called Luke, from Customer Services, got involved and sorted it out. They delivered on the day promised.
Opened the package and it was a router :-(
Told Luke and he escalated it to the CEO's office. They got a courier to drive 260 miles in his little white van and pick it up from the warehouse and deliver it at 9:30 on Friday evening.
Earlier in this thread I mentioned there are some good people working for Virgin, turns out there are some excellent ones.
Never had a problem with Virgin, or NTL, and my faith in them is still good.
Thanks Luke :-)
PS .... it was worth waiting for, it is a cute toy :-)

09-08-2009, 01:49	#152
Haighy Inactive Join Date: Sep 2004 Posts: 71	Re: Free Netbook from Virgin? I was told the list is a list of people who have good records with VM. After they told me I couldn't have a netbook because I wasn't on it. After they charged me 50 quid for a Netbook and didn't send me one. A nice man called Luke, from Customer Services, got involved and sorted it out. They delivered on the day promised. Opened the package and it was a router :-( Told Luke and he escalated it to the CEO's office. They got a courier to drive 260 miles in his little white van and pick it up from the warehouse and deliver it at 9:30 on Friday evening. Earlier in this thread I mentioned there are some good people working for Virgin, turns out there are some excellent ones. Never had a problem with Virgin, or NTL, and my faith in them is still good. Thanks Luke :-) PS .... it was worth waiting for, it is a cute toy :-)