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HD462 · 07-08-2009, 20:44

I'm really disgusted in this, we've only switched to Virgin Mobile contract about 3 months ago, surely this is a major change to what we agreed and gives us the option to cancel.

We're on the £8.50 existing customer deal with 100 anytime/any network mins, 100 texts, and 100 bonus Virgin to Virgin minutes. This was a good deal for us, but these changes will have a big effect, for example:

Say we made three 20 sec calls. The old way, timed by the second would amount to one minute gone out of our allowance, now the new way, it'll be three minutes gone (minimum of one minute taken for calls less than one minute). We make alot of short calls, so this will make our included minutes disappear a lot more quickly.

Then if you're out of bundle and start paying for your calls, the old way a 10 minute call would be £1 (15p for the first 5 mins - 75p, then 5p a min after that - another 25p). Now it's going to be 20p a min all the time, so a 10 minute call will cost £2, double!

How can they justify such increases, and does it give us the option to cancel as they've changed the terms of the contract we signed up to?

Virgin Mobile getting as bad as VirginMedia for back door increases...disgusting!

07-08-2009, 20:44	#5
HD462 Inactive Join Date: Jan 2005 Location: Teesside UK Age: 59 Services: Digital Cable TV V+ Freeview Virgin Phone 10Mb Broadband Home WiFi Network Virgin Mobile BB Posts: 100	Re: Huge price hike on Virgin Mobile PAYG. I'm really disgusted in this, we've only switched to Virgin Mobile contract about 3 months ago, surely this is a major change to what we agreed and gives us the option to cancel. We're on the £8.50 existing customer deal with 100 anytime/any network mins, 100 texts, and 100 bonus Virgin to Virgin minutes. This was a good deal for us, but these changes will have a big effect, for example: Say we made three 20 sec calls. The old way, timed by the second would amount to one minute gone out of our allowance, now the new way, it'll be three minutes gone (minimum of one minute taken for calls less than one minute). We make alot of short calls, so this will make our included minutes disappear a lot more quickly. Then if you're out of bundle and start paying for your calls, the old way a 10 minute call would be £1 (15p for the first 5 mins - 75p, then 5p a min after that - another 25p). Now it's going to be 20p a min all the time, so a 10 minute call will cost £2, double! How can they justify such increases, and does it give us the option to cancel as they've changed the terms of the contract we signed up to? Virgin Mobile getting as bad as VirginMedia for back door increases...disgusting!