JediMaster, I've been with HostForWeb for years and the few times I've ever had to use their support, I've found it second to none, they always answer emails quickly and if you have to phone them their support is great
The only reason I'm leaving them is that I'm going with 1&1 as they are slightly more competitively priced, although unfortunately they use Plesk so I'm moving everything over manually and gradually and testing it fully