Quote:
Telephony
Telephony net disconnections for the quarter were 4,300 (Q1-09: 9,100 net adds; Q2-08: 3,400 net adds). Telephony growth was affected by the seasonal increase in churn. 53% of our telephony customers subscribe to one of our unmetered tiers (or Talk plans) compared to 51% a year earlier. Revenue from metered telephony usage (i.e. from those customers not on Talk plans) declined 8% as compared to the same quarter last year, partly due to a reduction in usage minutes and partly due to the increase in the
percentage of unmetered customers.
Overall outbound usage minutes declined 11% versus a year ago and had a negative impact on on-net ARPU. The rate of decline in fixed line telephony usage is in line with our expectations and as the only company in the UK to be offering a quad play offering, our exposure to this declining market is partly mitigated by our mobile business
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Surely this is going to have to be addressed, they lost 4,300 telephone customers and those they do have are using it less.
VOD seems to be going from strength to strengths, with another 53% increase - unsurprisingly that is where they have put a lot of focus. They just need to improve the interface and it will be perfect!